Bless their hearts. I don't expect my user/customers to know everything about how the IT systems work, but I have to laugh a little when they call and ask "Is the server down?" It makes it sounds like every service (database, e-mails, file, numerous applications) and bit of hardware (servers, switches, routers, firewalls, NAS, SAN) is running on one magic box.
While virtualization has greatly reduced the number of physical servers, I don't see us getting down to one anytime soon.
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