I just got an e-mail from the Geek Squad.
"Hello Loretta,
Your device has been checked in at the Geek Squad® Precinct at your local Best Buy® store. We look forward to repairing it and getting it back to you soon."I'm going to take a wild guess here... if Loretta doesn't know her e-mail address, fixing the device is going to be an uphill battle.
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